Purchase Policy

Post-Purchase Courtesy Email

Once you have made a purchase through stylepalace.com.au, you will receive a courtesy email from Style Palace HQ to evaluate your shopping experience with us.

Feedback & Testimonials

As part of your post-purchase customer care, you will also be invited to provide feedback or testimonials regarding your experience. Testimonials may be published on our website, clearly marked 'testimonials' and your first name and state of residence or country will also be included.

eNews

As a member of stylepalace.com.au, you will receive monthly email updates in the form of our Style Palace eNews. The contents will relate to fashion, style, beauty and industry news and will also keep you up-to-date with any promotional offers or Style Palace events. You will have the ability to 'opt out' from receiving this material at any time.

Contact Us

You are welcome to contact the Style Palace team at any time by any of the following methods.

Style Palace HQ

W stylepalace.com.au
E stylehq@stylepalace.com.au
T +61 8 9218 8426
F +61 8 9218 8427
PO Box 6821
East Perth
Western Australia 6892

D Management Pty Ltd trading as Style Palace ABN 65 725 544 808 ACN 063 246 131 - Registered in Australia

Shopping Online

In order to make a purchase, you must register as a Style Palace VIP shopper.
By registering you will automatically qualify for our loyalty shopper reward program.

Making a Purchase

Step 1: As you browse through the Palace you may add items to your shopping bag.
Step 2: Once you have finished shopping, proceed to checkout to finalise your purchases and shipping.

All merchandise sold through stylepalace.com.au is intended for personal use only. Style Palace reserves the right to cancel any orders which appear to be for the purpose of wholesale or resale elsewhere.

Payment Methods

Stylepalace.com.au accepts VISA, MasterCard or direct bank deposit into our nominated account. If you choose to use direct deposit payment methods, your purchases will not be shipped until payment has been cleared and accepted. Please see our Privacy Policy for details on credit card security measures.

Transaction Currency

All prices shown are in Australian Dollars. All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.
If you reside outside of Australia, we suggest you visit www.xe.com for an online currency converter.

Sizing Charts

To help you decide on your size we have provided the below sizing charts for you to refer to. To further assist you with your selection we will also provide Editor's Notes with each item which will mention any variations to standard sizing.

If you need further information on any item please feel free to email us at customercare@stylepalace.com.au

	XS	S	M	L	XL	XXL
Bust	80cm	85cm	90cm	95cm	100cm	105cm
Waist	60cm	65cm	70cm	75cm	80cm	85cm
Hips	85cm	90cm	95cm	100cm	105cm	110cm

Australia	6 (0)	8 (1)	10 (2)	12 (3)	14 (4)	16 (5)
Italy	40	42	44	46	48	50
UK	8	10	12	14	16	18
US	2	4	6	8	10	12
France	36	38	40	42	44	46
Japan	7	9	11	13	15	17

Privacy Policy

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Stylepalace.com.au is fully committed to providing a secure website and shopping environment and to protecting your privacy. In accordance with the Privacy Act 1988 and the December 2001 amendments to the 'Act', any personal information collected through stylepalace.com.au will be handled with the strictest confidence; stored securely and never on-sold or shared with any third party.

Personal Information

Stylepalace.com.au collects personal information at various points of the website navigation. The information collected through this website remains the sole property of stylepalace.com.au and will not be sold to or shared with any other organisation or third party. Information such as email and shipping addresses, birth dates and name details will be gathered through your membership registration.

Membership Registration

When you register as a VIP member or VIP shopper, any personal information provided, such as email and delivery address, phone numbers, birth dates etc, will remain strictly confidential.

Credit Card Information

No credit card information is stored by Style Palace. The payment system uses a Verisign Secure Site 128-bit encrypted connection to ensure that all payment information is secure.

No person will ever see your credit card number.
For security reasons, we do not store your credit card details on our records, so you will be required to re-enter these details when you make each purchase.

Automatically Logged Information

Due to the nature of the internet, there is certain information that is automatically logged during your navigation of the stylepalace.com.au website. This information can include your IP address and the browser that you are using, however the information gathered is purely statistical and is solely used to further develop our site and better our systems and practices. The information gathered in this manner is in no way linked to any personal information collected through membership or purchasing processes.

eNews

Our website offers an opt-in monthly eNews to all registered members. To any browsers who are not registered as a member, they have the option to opt-in to receive the eNews only. Recipients of the eNews can choose to opt-out at any time.

External Links

Stylepalace.com.au contains links to other websites, however we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

Ordering and Shipping Policy

Shipping and Handling

Stylepalace.com.au delivers around the globe. We use Australia Post Express Post Platinum for Australia wide deliveries and Australia Post Express Courier International Services to offer you the fastest and most efficient delivery possible. To ensure a safe delivery of your treasures, all our shipping services require a signature on receipt, please ensure you select an appropriate address. We would encourage a business address where possible as deliveries are between Monday to Friday, 9am - 5pm.

We have a flat rate for delivery :

Within Australia	Zone A New Zealand	Zone B Asia Pacific	Zone C USA / Canada / Middle East	Zone D Europe / Rest of World
$15 AUD	$45 AUD	$50 AUD	$55 AUD	$60 AUD

Processing Your Order

Orders received between Monday to Friday before 2pm Western Standard Time (WST) will be processed that day for next day shipment.
Orders will be shipped within 48 hours of receipt, unless your order is placed over a weekend or national holiday period.
Orders will not be dispatched on Saturdays, Sundays or national public holidays, they will be processed and dispatched the following business day.
Before we dispatch your order we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address the handling with our shipping company.

Delivery Periods

Parcels will be delivered between 9am-5pm, Monday to Friday.

Same Day Delivery for Local Destinations

If your delivery destination is within 5km of the Perth CBD, Western Australia, order before 11am for same-day delivery. If you have any special requests add them in the notes section on the payment page. Please note that someone must be available to receive the parcel. If orders are placed after this time, they will be delivered the following day.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification from stylepalace.com.au containing details of how to track your order and when you may expect delivery. During the transit period, if you have any queries regarding the whereabouts of your goods, you may contact the carrier directly and quote your reference number for information.

Free Shipping

Stylepalace.com.au offers free shipping for all orders over $400 AUD.
Occasionally, stylepalace.com.au will offer free shipping promotions which apply to all order values. Details of these promotional periods will always be clearly stated on our website; however you can become a member to receive email fashion news and promotional updates through our eNews.

Delivery Policy

Important Delivery Information

Goods require a signature on delivery, so please ensure you nominate a suitable address (work address) so you can receive the goods once they arrive.
We are unable to redirect goods once the order has been dispatched.
In the event of an unsuccessful delivery, one re-attempt at delivery will be made before the package is returned to head office. If you require us to dispatch the package for a second time, you will be charged an additional shipping fee and the same rules (as above) will apply to this new delivery.
Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed.
We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

Unfulfilled Orders

To minimise the risk of an advertised item being unavailable, we pride ourselves on keeping an up-to-date computerised inventory of all items stocked in our e-boutique.

Once a particular item, size or colour sells out, an automatic SOLD OUT message will appear next to the item immediately.
If for any reason, stylepalace.com.au is unable to fill your requested order, you will be notified by email as soon as possible (and no later than 2 business days) and we will conduct a payment reversal if the transaction has been processed.
We will do our best to offer you an alternate product or contact the designer to request a special order if required.

Cancellation of Orders

As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched.
Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a credit note for the sale amount.
As per our Return Policy, we only offer refunds on faulty items.
Purchases can only be made if they are intended for personal use. We therefore reserve the right to cancel an order if we deem it is intended for commercial resale, or any other inappropriate nature.

Sales Taxes/Handling Charges

For all merchandise purchased through stylepalace.com.au, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law.
For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order subtotal and processed at the time of sale processing.
For international customers this 10% tax will not be charged by stylepalace.com.au, however you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.

Australian Export Restrictions

Stylepalace.com.au must adhere to all Australian export restrictions.
At no point of conducting business, will any of the following items be posted;

Explosives
Compressed Gas: flammable and non-flammable
Flammable Liquids
Flammable Solids
Oxidising Materials
Poisons: including drugs & medicines
Radioactive materials
Corrosives

Returns and Exchange Policy

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While we hope you feel like a true Style Princess in your newly purchased items, we understand that not all shopping sprees are meant to be. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below.

Important Information

Before your purchases are shipped to you, we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition.
In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address this with our shipping company.
If goods arrive faulty or damaged, you have every right to return them to stylepalace.com.au for a full refund.
We only offer refunds on faulty or damaged items, so please choose carefully.

Returns Procedure

STEP 1: You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing the team at customercare@stylepalace.com.au.
STEP 2: We will email you a 'returns form' and you will need to complete all requested fields.
STEP 3: Once we receive your form, we will send you a pre-paid express satchel in which to return the goods to us. You must ensure they are wrapped and protected or we will not accept the return. Be sure to print out a copy of your 'returns form' and include this in the satchel.
STEP 4: Once we receive the items, we will inspect them to ensure your return reasons are valid before offering one of the following:
REFUND: We will happily offer refunds for faulty or damaged goods only; provided they have not incurred damage through your own fault. You must adhere to all washing, laundering and fabric care instructions, otherwise we will not be able to honour a refund if the item has been damaged due to negligence on your part.
EXCHANGE: We will happily exchange your size or colour if the item has not been worn, washed or damaged in any way. Items must be returned in their original condition with original swing tickets attached for exchange to be considered.
CREDIT NOTE: We will happily offer a credit note if you simply change your mind once you have received your purchases. The above conditions apply.
OUR SUGGESTION: Do not remove any original swing tickets until you are 100% happy with the style and fit.

Change of Mind Return

If you simply change your mind, we will happily provide a credit note to the total of the sale value, provided the goods arrive to us in perfect condition; have not been worn; have not been washed and have the original tag/swing tickets attached.

Exchange Conditions

Swimwear must be tried on over briefs and be returned to us with the plastic gusset protection still intact. If the briefs arrive without this gusset protection, the item will be returned back to you and unfortunately no exchange can be offered.

Underwear & lingerie must be tried on over briefs and must arrive to us will all tags intact if you wish to return the items. The items must not have been worn; washed or soiled in any way.

Beauty Products cannot be exchanged, so please choose carefully. Stylepalace.com.au offers refunds on faulty items only.

Incorrect Size

If you receive a garment that does not fit correctly, we will happily exchange the item if you notify us within 7 days of parcel delivery.

Sale Items

The above exchange conditions will apply to sale items. Unfortunately we cannot offer any exchange or refund on items that have been worn and do not have the original swing tickets attached.