Style Palace has a no fuss policy in place for returns to ensure every Style Palace customer can exchange an item if it does not fit, receive a credit note if you can’t decide right away or receive a full refund in the unlikely event an item is damaged or faulty in any way. Our full policy is outlined below:
RETURNS and EXCHANGES
If you decide your recent purchase is not quite right for your wardrobe, we will gladly process an exchange or credit note within 10 days of your original purchase. All we ask is that the goods arrive back to us in the same condition they were sent out, have not been worn, have not been washed and have the original tag/swing tickets attached
- All swimwear must be tried on over briefs and returned to us with the plastic gusset protection still intact. If the briefs arrive without this gusset protection, the item will be returned back to you and no exchange can be offered
- Jewellery and Accessories can be exchanged with the exception of earrings for pierced ears, due to health regulations
- Last Chance & Clearance items are considered FINAL SALE and we have a strict NO RETURNS policy on these items (unless they are deemed faulty)
- Please ensure the return item is wrapped and protected
You must notify Style Palace of your intention to return an item within 10 days of delivery by emailing firstname.lastname@example.org, please wait for confirmation prior to returning the garment.
If the items are not returned as per these terms they will not be accepted and returned to customer.
Please allow us 2 business days after receiving your returned goods for a credit note or refund to be issued or your exchanged good to be re-sent.
ASIA-PACIFIC, USA, UK & EUROPE RETURNS
Only returns for faulty items will be accepted & processed with a full refund from International customers. Size and style exchanges are welcome, however postage will need to be covered by customer. Items to be returned from outside Australia should be sent no slower than registered mail and must be endorsed ‘return of goods’.
Please note Style Palace has made every effort to display as accurately as possible the colours of the products that appear on this website. However, as computer monitors vary, we cannot guarantee that your monitor will display the colour of any item with complete accuracy. Returns, refunds and exchanges are not provided based on colour selection.
We will happily offer a full refund in the unlikely event your goods are faulty or damaged, provided they have not incurred damage since arriving into customer possession.
- Buttons are not considered a faulty item, refunds will not be considered for buttons
Goods are classified as faulty if they are received damaged. Please note items that are damaged as a result of wear and tear are not considered to be faulty. We will endeavour to replace with the same product, subject to availability.
Please be aware , that according to the ACCC in Australia , if the problem is minor we are entitled to repair for you at the business’ expense and return to you within a reasonable time-frame.
As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched. Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a credit note for the same amount.
UNFULFILLED ORDERS/ PRE-ORDER STOCK
Pre-ordering stock can be a great way of getting it first before styles run out. We can only estimate an approximate time the stock will be arriving to us from the manufacturer. Please take this as an approximate date and not a definite date as this can change due to many reasons. We will not offer refunds on pre-ordered stock if it is running more than 14 days late from the estimated arrival. Please keep this in mind when ordering for a special event.
If you have received an item as a gift but it is not your style, you may exchange it for a store credit. The amount is automatically deducted from your next purchase. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. To arrange a gift return, please email email@example.com
Please feel free to contact us should you have any further queries. Always here to help!